Effective Date: 2 January 2025
Last Updated: 1 December 2025
At Ayu Health Records ("Ayu," "we," "our," or "us"), we are committed to safeguarding your privacy and ensuring that your personal and health data is handled securely and responsibly. This Privacy Policy outlines the types of data we collect, how we use it, how we protect it, and your rights as a user.
By using Ayu's services, including our website (https://ayuhealthrecords.com), WhatsApp chatbot, or any associated platforms (collectively, the "Services"), you agree to the terms outlined in this Privacy Policy.
1. Data We Collect
We may collect the following types of data when you interact with our Services:
1.1 Personal Information
1.2 Health Data
1.3 Automatically Collected Data
2. How We Use Your Data
We use your data for the following purposes:
2.1 Providing Services
2.2 Improving Our Services
2.3 Compliance and Legal Obligations
2.4 Restrictions on Use:
"We do not use your data for unauthorized purposes, including:
2.b. Use of Google APIs
Our application utilizes Google's OAuth 2.0 for user authentication and access to certain Google services. By authenticating through Google, you consent to the collection and use of your information as outlined in this Privacy Policy.
We access and use your Google account information solely to provide and improve our Services. This includes retrieving your health-related data stored in your Google Drive to facilitate secure storage, organization, and sharing of your medical records.
We adhere to Google's API Services User Data Policy, including the Limited Use requirements. This means we will not use your Google data for any purposes other than those explicitly stated, nor will we share your Google data with third parties without your explicit consent, except as required by law.
You can revoke the application's access to your Google account at any time via your Google account settings.
3. Data Sharing
We value your privacy and will only share your data under the following circumstances:
3.1 With Your Consent
We will only share your data with third parties, such as healthcare providers or family members, at your explicit request via WhatsApp or other communication channels. This sharing is performed securely and in compliance with Meta’s policies.
3.2 With Service Providers
We may share data with trusted third-party service providers (e.g., cloud storage or API providers) to deliver our Services.
3.3 For Legal Compliance
If required by law, we may disclose your data to regulatory authorities, law enforcement agencies, or other parties as necessary.
3.4 Prohibition of Third-Party Advertising:
Ayu Health Records does not use your data to serve ads or share information with advertisers. We comply with Meta’s prohibition of third-party advertising practices.
4. Data Storage and Security
4.1 Data Storage
4.2 Security Measures
4.3 Retention
We retain your data as long as necessary to provide our Services or as required by applicable laws. If you terminate your account, we will delete your records upon request.
5. Your Rights
You have the following rights regarding your personal and health data:
5.1 Right to Access
You can request access to the data we hold about you.
5.2 Right to Update
You can update or correct inaccuracies in your personal information.
5.3 Right to Delete
You can request deletion of your data by contacting us at privacy@ayuhealthrecords.com. Please note that some data may be retained to comply with legal obligations.
5.4 Right to Restrict Processing
You can request that we limit how we use your data.
5.5 Right to Data Portability
You can request a copy of your data in a structured, machine-readable format.
6. Cookies and Tracking
We use cookies and similar technologies to enhance your experience on our website. These may include:
You can manage cookie preferences through your browser settings.
7. Third-Party Links
Our Services may integrate with third-party providers, including WhatsApp and Google Drive. We recommend reviewing their respective privacy policies to understand how your data is processed. Ayu Health Records is not responsible for the data practices of these providers beyond the scope of our integration.
8. International Data Transfers
If you are accessing our Services from outside USA, please note that your data will not be transferred and processed in USA or other countries. By using our Services, you consent to such transfers.
9. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically for any changes.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
11. Legal Disclaimer
While we take every measure to secure your data, no method of transmission over the Internet or electronic storage is 100% secure. By using our Services, you acknowledge and accept these risks.
12. Governing Law
This Privacy Policy is governed by and construed in accordance with the laws of USA. Any disputes arising from this Privacy Policy will be subject to the exclusive jurisdiction of the courts in New York State, USA.
13. Children’s Privacy
Ayu Health Records does not knowingly collect or solicit personal information from anyone under the age of 13. If we discover that we have collected personal information from a child under 13, we will promptly delete such information. If you believe a child under 13 has provided us with personal information, please contact us at privacy@ayuhealthrecords.com.
14. Compliance with Meta Policies
Ayu Health Records adheres to the Meta Business and WhatsApp Policy, which governs the ethical and compliant use of WhatsApp Business services. We:
Do not send unauthorized or unsolicited messages.
Ensure users consent to receiving communications.
Prohibit sharing sensitive or misleading health-related claims.
Maintain the confidentiality and security of user data shared through WhatsApp.