DETAILS

---

At Ayu, we make managing your health records simple, secure, and accessible. Our goal is to empower you to take control of your medical data while ensuring your privacy and security. Here’s a step-by-step guide to how Ayu works and how we adhere to ethical communication practices.

• Simple Onboarding: Message us on WhatsApp to begin your journey with Ayu. There’s no app to download or complex setup required.
• Consent-Based Communication: We only interact with you after receiving your explicit consent to use WhatsApp for storing, managing, and retrieving your health records.

Example:
You send a "Hi" message to our WhatsApp number, and we guide you through the simple setup process.

• Secure Document Upload: Share photos, PDFs, or other files of your medical records directly through WhatsApp.
• Personalized Interaction: Our bot will guide you in naming and tagging your documents for easy organization. For instance, it may ask:
  “What should I call this document?” or
  “Would you like to add tags such as 'Blood Work' or 'Routine Checkup'?”

Example Interaction:

• You: (Uploads an image of blood test results)
• Bot: “What should I call this file?”
• You: “Blood Test – January 2025”
• Bot: “Great! I’ve saved your document under the name ‘Blood Test – January 2025’ with tags: Blood Work.”

• Secure Cloud Storage: All your documents are encrypted and securely stored in our integrated system, powered by Google Drive.
• Metadata for Easy Retrieval: We organize your records using tags and descriptions you provide, ensuring you can find them quickly whenever needed.

Example Tagging Flow:

• You upload a doctor’s prescription, and the bot saves it with tags like "Prescription" and "Follow-Up Visit."

• Timely Notifications: Our system sends reminders to upload follow-up documents or lab results when needed.
• Customizable Preferences: You can customize the frequency and type of reminders you’d like to receive.

Example:

• Bot: “Hi! Just a quick reminder to upload your follow-up doctor’s prescription if you’ve received it.”

• Quick Access Anytime: Message us on WhatsApp to retrieve any document you’ve stored. Even if you can’t remember the exact name, our AI-powered search will help you find it.
• Natural Language Search: You can search using phrases like: 
  • “Send me my blood test from January 2025.”
  • “I need the prescription from last month.”

Example Interaction:

• You: “Can I get my blood test results?”
• Bot: “Sure! I found these records tagged with ‘Blood Test.’ Can you confirm the date?”
• You: “January 2025.”
• Bot: “Here’s your document: [Attachment: Blood Test – January 2025].”

• Send to Doctors or Caregivers: Share your records with healthcare providers or family members via WhatsApp or email.
• Consent-Driven Sharing: We only share documents with recipients you explicitly approve and specify.

Example Interaction:

• You: “Can you send my prescription to Dr. Arya at arya@example.com?”
• Bot: “Sure! I’ve sent the document ‘Prescription – Follow-Up Visit’ to arya@example.com.”

• End-to-End Encryption: All communications via WhatsApp are encrypted to ensure the privacy of your data.
• Data Ownership: You retain full ownership of your records and can delete them anytime by contacting us.
• No Ads or Third-Party Data Sharing: We do not display ads or share your data with advertisers or other third parties, in full compliance with WhatsApp's Business Policy.

1. Secure and Convenient: Easily upload, organize, and access your medical records without any technical hassle.
2. Ethical and Transparent: We prioritize your consent and ensure compliance with Meta’s communication and data usage policies.
3. Customizable Service: Adjust reminders, organize tags, and retrieve records in a way that suits your needs.

1. Is my data safe?
   Yes, all data is encrypted, and we adhere to strict security and privacy protocols.
    
2. Can I stop receiving reminders?
   Absolutely. Just let us know, and we’ll update your preferences immediately.
    
3. Who can access my records?
   Only you and individuals you explicitly approve can access your records.
    
4. Does Ayu share data with third parties?
   No. Ayu strictly adheres to WhatsApp’s policies, ensuring no unauthorized sharing of your data.